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  • How are Green23 scooters used?
    Open the Green23 app and search the map for the nearest scooter. Once located, click "Start the ride" or scan the QR code on the scooter using your phone's camera. To use the scooter, you need to push your foot a few times and then accelerate. To lock the scooter you need to go inside a green area, click "End ride" and take a picture of the parked vehicle.
  • How much?
    Open the app, select the scooter and find out the price. The price changes according to the city.
  • How old do you need to be to use GREEN23 vehicles?
    You must be at least 18 years old to drive our vehicles, or be at least 14 years old and in possession of an AM category license. We recommend that you review your country's terms of use, which set out the minimum age requirements.
  • Do I have to wear the reflective harness?
    We recommend that you always wear it to be more visible and safeguard your safety, from sunset to sunrise it is mandatory.
  • Can I transfer the money to the wallet?
    For tax / accounting reasons, as indicated in the terms of use, the money in the wallet is not transferable.
  • I have not received the verification code
    You need to add your phone number to receive a text message with the verification code needed to complete the registration process. If you do not receive the verification message (SMS) within a minute, you can request that the code be sent back or you can contact our Customer Service who will help you verify your account.
  • Can two people ride a scooter?
    NO! Our vehicles can only be used by a single driver. It is not allowed to drive with a second person in the vehicle. Misuse of a vehicle results in a violation of the terms and conditions which will lead to a penalty
  • What is the maximum weight supported by a scooter?
    The maximum weight supported by our vehicles is 120kg (~ 265lbs).
  • Why does Green23 ask for the GPS location?
    Our vehicles are controlled remotely via GPS. Green23 uses your location to be able to accurately show you the vehicles that are in your vicinity and to track the route of your journey in order to ensure the safety and reliability of the service.
  • Why does Green23 require camera access?
    The Green23 app needs access to your camera to unlock a vehicle by scanning the QR code. We also ask you to take a photograph of the vehicle once the ride is over, in order to ensure proper parking of the vehicle.
  • In case of an accident?
    In the event of an accident, make sure that the people involved are in good health and contact the local authorities. Then contact our customer service (available from 08:00 to 00:00, 7 days a week). We recommend that you check Green23's Terms and Conditions regularly.
  • How do you do the safety check before starting the ride?
    The pre-trip security check involves a quick 3-step procedure to ensure that the vehicle is in good working order: 1. Press the handbrake to check that it works properly 2. Check the tires to make sure they are not damaged 3. Inspect the vehicle for damage If the vehicle is not functioning properly or has suffered physical damage, please report it immediately to Green23 customer service. You can do this directly from the App by selecting 'support' in the app menu. Our customer support team can be contacted by phone or email.
  • How do you manage security?
    Security is our top priority. Our qualified staff checks, every day, the means to guarantee your safety. The traffic rules, different for each city, are explained within the app, on the website and on the main social media.
  • Can I rent multiple vehicles from one account?
    You can use 2 vehicle per account. The credit card can be associated with multiple accounts.
  • How can I pay for my ride?
    To rent and drive our vehicles, you must have a balance in the Wallet or have a valid credit / debit card or prepaid card linked to Wallet Green23. You can choose to pay for each ride directly with the card on file, or you can choose to prepay for rides by adding funds to your Wallet. In this case, the balance will be deducted after each trip made. To pay for the rides in advance, just go to the Payments section of the Green23 App, click on "Add funds" and choose the amount to top up. Purchased funds do not expire and are non-transferable.
  • How can I get a receipt for the ride?
    At the end of each ride, you will automatically receive the receipt at the email address relating to your Green23 account.
  • How to enter a promotional code?
    To enter a promotional code you need to follow these steps: 1) Open the App 2) Go to the "Wallet" section 3) Click on "Add Promo Code" 4) Enter the promotional code
  • Green23 zones
    Green area: this is the operational area where it is allowed to park vehicles. To avoid penalties, park the vehicle inside the area in the designated areas. Red area: it is the area where it is absolutely forbidden to use our vehicles. Once you enter this area, the vehicle will be automatically blocked and can no longer be rented. Purple Area: These are pedestrian areas or restricted areas where the speed limit is 6km / h, in order to ensure safety for pedestrians.
  • Parking rules
    Green23 vehicles must be parked inside the green areas near the appropriate signs. Driving and parking outside the city limits where the service is active may result in the application of a vehicle recovery fee. To avoid penalties, you will have to finish the rental within the green zones.
  • What are the consequences of improper parking?
    If you park a vehicle in violation of local regulations, you may be subject to administrative sanctions by Green23 itself or by the public authorities. The penalties will vary according to the regulations in force in the city where you use the service. Repeat offenders will be progressively fined or banned from the service, as appropriate.
  • Malfunction or do you need assistance?
    If you need help, do not hesitate to contact us by e-mail at help@green23.it or at +39 351 9592484 You can also contact the team directly from the Green23 App.
  • Reporting of damaged vehicles or irregularly parked vehicles
    If you encounter a damaged, illegally parked or locked vehicle on private property please report it to our customer support team by email or phone.
  • Can I transfer the money to the wallet?
    For tax / accounting reasons, as indicated in the terms of use, the money in the wallet is not transferable.
  • Suggestions and feedback
    If you want to share your experience with us, if you have any suggestions, complaints or feedback, do not hesitate to contact our support team by email at help@green23.it or at +39 351 9592484
  • How to delete the account
    To delete your account, log into the app and follow the instructions: - Open the menu - Go to 'Profile' - Click 'Delete Account' By deleting the account you will also lose the money in the wallet, which is not transferable.
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