TERMS AND CONDITIONS Green23
GREEN WORLD Srl Borgo Sant'Agnese 53 - 30026 - Portogruaro (VE) Italy VAT number 04639080276
Administration
Prices and Currency
Orders are invoiced in Euros and reflect the prices in Euros published on our website.
OWNER invites customers to contact their bank to request detailed information on exchange rates and bank commissions relating to their transaction.
GENERAL INFORMATIONS
These General Conditions of Sale have as their object the purchase of Green23 products carried out remotely via the telematic network on the website www.green23.it, belonging to GREEN WORLD Srl. Each purchase operation will be governed by the provisions of the Legislative Decree. 185/99, Legislative Decree. 206/05; the information aimed at the conclusion of the contract will be subject to art. 12 of the Legislative Decree. 70/03 and, as regards the protection of confidentiality, it will be subject to the legislation referred to in Legislative Decree 196/03.
I expressly consent to the processing of my personal data by the OWNER for marketing purposes, including the periodic sending of the newsletter via e-mail.
CONCLUSION OF THE CONTRACT AND ACCEPTANCE OF THE GENERAL CONDITIONS OF SALE
The contracts for the sale of products on the Green23 site are considered concluded when the purchase order made by the customer to OWNER is received and the latter accepts it. OWNER will promptly send the customer a receipt of the purchase order made by the customer.
The customer, by sending his purchase order electronically, declares to have read and accepted these general conditions of contract and undertakes to observe and respect them in his relations with the OWNER.
TREATMENT OF PERSONAL DATA
HOLDER pursuant to art. 13 of Legislative Decree 196/2003 informs that the personal and fiscal data acquired also verbally in reference to the commercial relationships established, provided directly by the interested parties, or otherwise acquired in the context of the company's activity, will be processed in compliance with the aforementioned legislation , including the confidentiality obligations provided for by them.
In relation to the aforementioned, the rights referred to in Article 7 of Legislative Decree no. 196/2003.
OBLIGATIONS OF THE CUSTOMER
The Customer is required, before submitting his purchase order, to carefully read these general conditions of sale. The forwarding of the purchase order implies their full knowledge and acceptance.
Finally, the Customer is required, once the online purchase procedure has been completed, to print and keep these general conditions of sale, already viewed and then accepted during the contract conclusion phase.
DEFINITION OF THE ORDER
By sending the online order, the Customer sends the OWNER a proposal to purchase the product. When the Customer places an online order, he agrees to purchase them at the price and terms indicated in these General Conditions of Sale.
OWNER will communicate to the Customer the acceptance and confirmation of the order.
· If the material, at the time of the order, was not available in stock and / or
· If the Customer cannot or does not want to pay using Paypal, Postepay credit cards, bank transfer or cash on delivery.
PURCHASE METHOD
The customer purchases the product, the characteristics of which are illustrated online in the relative descriptive and technical sheets, at the price indicated therein, to which the delivery costs specified on the site are added. (any costs for cash on delivery are excluded).
Before submitting the purchase order, the unit cost of each selected product is not summarized, the total cost in the case of the purchase of multiple products and the relative delivery costs but are present on the 'Shop' page
Once the purchase order has been forwarded, the customer will receive an e-mail message from the OWNER certifying the receipt of the purchase order and containing information relating to the main characteristics of the purchased good, a detailed indication of the price and costs. of delivery, applicable taxes and means of payment. Following the approval of the Law Decree no. 223 "maneuver bis" Art. 37 paragraphs 8 and 9, converted with Law 248 of 4 August 2006, which came into force on 12 August 2006, which reinstates the obligation to communicate the list of customers and suppliers in the event of an issue invoice, and of Law Decree 78 of May 31, 2010 converted into Law 122 of July 30, 2010, imposes the need to ask customers to communicate VAT NUMBER and TAX CODE in the appropriate fields on the site.
PAYMENT
The customer can make the payment due by choosing one of the following methods listed.
· Payment by credit card: In the event that the consumer intends to pay by credit card, he can use the payment procedure with PayPal, suitable for ensuring the confidentiality of the data provided by customers. For any information and further Legal Agreements, the Customer is referred to the website www.paypal.com.
· Cash on delivery: Cash on delivery is accepted only if made by cash, respecting the limit set by the laws in force or cashier's check; consequently, pursuant to and by effect of art. 1197 of the civil code, payments made by bank check will not be accepted. Cash on delivery will be subject to a surcharge that will be communicated to the customer following each order placed. This surcharge is to be attributed solely and exclusively to the Courier chosen and used by the OWNER.
· Payment by bank transfer: Payment by bank transfer can be made using the contact details sent by email.
· Payment by Credit Card: PayPal or Stripe directly on the OWNER's website.
In the event that the payment is made by bank transfer, the purchased goods will be shipped in the manner described in the following paragraph "Delivery of Products", to the address indicated by the customer upon receipt of the credit, therefore on average within two / five days after making the transfer (the timing varies depending on the credit institution used.
Order fulfillment
HOLDER reserves the right to refuse an order in the event that the Holder's bank is unable to receive a verification from the Customer's bank.
OWNER reserves the right to refuse orders or to refuse the provision of services to anyone at any time.
DELIVERY OF PRODUCTS
The purchased good, together with the relative invoice, is delivered by courier to the address specified by the Customer when ordering online. Any specific needs must be proposed by the customer to OWNER via email.
OWNER guarantees the delivery of the goods within 90 (ninety) working days from the date of receipt of the confirmation of the transaction, except for quantities exceeding 10pcs. (For payment by cash on delivery, the 90 days will be counted from the date of receipt of the order via e-mail.). In the event that the customer chooses the cash on delivery method, payment must be made exclusively by cash or cashier's check, to be delivered directly to the courier upon receipt of the goods.
Should the OWNER fail to guarantee delivery within the aforementioned terms, no discounts will be applied.
In case of non-delivery due to the absence of the recipient, at the address indicated by him in the order, the courier will leave a notice and try again a second time; if the recipient is still absent, the goods will be returned to the sender (OWNER).
Order status
Customers can receive information on the status of their order by sending an e-mail to info@green23.it
In the e-mail it is necessary to indicate the name and surname with which the order was placed.
Order changes
We would like to remind our customers that once confirmed and processed, orders for items already available cannot be changed. Orders placed separately will be shipped separately.
SITE REGULATION:
Articles and images online
OWNER declines all responsibility for the possibility that, due to a particular configuration of the computer used by the Customer or its malfunction, the colors of the products displayed on the site may be slightly different from the original ones.
The images contained on the website www.riuni.com are the property of OWNER. Any use of such images, not authorized by a written consent from the OWNER, will be prosecuted according to the law.
It is possible that the designers decide to make changes to the products during the production phase or even decide not to produce them. In the event that the item is not produced or that there are discrepancies between the products represented in the images on the site at the time the customer places the order and the actual item sent, Green23 will contact the customer to obtain express approval of the changes and proceed with shipment or cancel the order and provide a refund.
Availability of items
In the event that the items ordered are not available, or if for some reason the order cannot be processed as requested by the Customer, the OWNER will promptly notify the Customer.
Customer requirements
To place orders on www.green23.it, Customers must:
- Be the final customer as defined in the OWNER's Commercial Policy.
- Be at least 18 years old.
- Possess the necessary requirements to be able to enter into legally binding contracts.
- Have a valid email address
- Have a valid credit card for payment: Visa, MasterCard, American Express or a verified Paypal account, or a bank account.
Liability disclaimer
OWNER publishes information on its site in order to provide a service to its customers, however it declines all responsibility for the possibility of any technical or factual inaccuracies and / or typographical errors for which immediate correction is expected following a report.
OWNER also reserves the right to make corrections and changes to the site whenever it deems it necessary without giving prior notice.
OWNER does not offer any guarantee on the compliance of the information published on its site with the laws established by the jurisdiction of the country of residence of the Customer.
OWNER declines all responsibility for any problems, damage or risks that the user may encounter while using the site.
OWNER guarantees that its Green23 site is protected according to international standards for the Internet. If used correctly, the User is protected from the risk of viruses.
OWNER declines all responsibility for any malfunctions related to the deactivation of cookies in the user's browser.
OWNER reserves the right to amend / review the terms and conditions contained in this legal notice, by updating it, whenever it deems it appropriate, without any obligation to give notice.
The user is required to abide by the terms contained in this legal notice, periodically checking for updates, changes and corrections.
CONFORMITY GUARANTEE AND DEFECTIVE PRODUCTS
The products purchased on the website www.green23.it are subject to the regulations on the sale of consumer goods. The delivered products comply with the characteristics illustrated on-line in the relative descriptive and technical sheets.
OWNER is responsible to the customer for any lack of conformity existing at the time of delivery of the goods.
Legal and Conventional Guarantees
Legal guarantee for the Consumer Customer: The Consumer Customer (hereinafter, "Consumer"), as defined in art. 3 of the Consumer Code (hereinafter, "Consumer Code", Legislative Decree 6 September 2005, n. 206), has the right to avail itself of the legal guarantee provided by the Consumer Code itself in articles 128 to 132. This Guarantee provides , among other things, that the Consumer, under penalty of forfeiture, denounces to OWNER any lack of conformity found by the Consumer in the purchased product within 2 (two) months of discovery (Article 132, Consumer Code). Following this complaint, the Consumer will have the right to request the repair or replacement of the Product, without prejudice to the other rights provided by law in favor of the Consumer. By virtue of the aforementioned legal guarantee, OWNER is responsible for any lack of conformity that occurs within 2 (two) years from the delivery of the product. Beyond this term, OWNER, therefore, will not be responsible for the lack of conformity found by the Consumer. In case of replacement or repair of the Product, the terms of the warranty relating to the Product given in replacement or resulting from the repair, are the same as the original product. Therefore, the total two-year duration of the legal guarantee will in any case start from the delivery of the original product. In order to take advantage of the guarantee, we recommend that you show the purchase document. In any case, for the regulation of the legal guarantee, reference is made to the rules of the Consumer Code referred to in articles 128 and following.
Legal guarantee for the non-consumer customer (professional and entrepreneur):
The Professional Client, as defined in art. 3 of the Consumer Code, has the right to avail itself of the legal guarantee provided for in the Civil Code. This Warranty provides, among other things, that the non-Consumer Customer, under penalty of forfeiture, denounces to OWNER any lack of conformity found in the product purchased within 8 (eight) days of discovery. The above legal guarantee is valid for a maximum period of 12 (twelve) months from the delivery of the product. Beyond this term, OWNER, therefore, will not be responsible for the lack of conformity found by the non-consumer customer. In order to take advantage of the guarantee, we recommend that you show the purchase document.
The OWNER guarantees are valid from the date of purchase of the Product. In order to take advantage of the OWNER Guarantees, we recommend that you show the purchase document. It will be the OWNER to assess whether the warranty is valid, as the warranty does not cover misuse of the products or inappropriate applications.
METHOD FOR THE EXERCISE OF THE RIGHT OF WITHDRAWAL
If for any reason the Customer is not satisfied with his purchase, the unused or assembled items can be returned for exchange or refund within 14 days from the date of shipment.
Return Instructions
1. To request the return authorization, the Customer must send a request to info@green23.it within 14 days of receiving the order.
2. The e-mail must specify the names of the items to be returned and the desired compensation: exchange, or partial total refund. Once the return request has been received, the OWNER will send the Customer a written confirmation by e-mail.
3. The return can be made by any method desired, but it will always be charged to the customer.
The return must be received by Green23 within 10 days from the written authorization to the Customer.
The goods must be returned to Green23 complete with all accessories, instruction manuals and everything originally delivered to the customer, as well as packed in its original packaging and in the same condition delivered by the OWNER. A copy of the electronic order receipt must be attached to the returned product.
If the right of withdrawal is exercised by the customer in accordance with the provisions contained in this clause, Green23 is required to reimburse the sums paid by the customer, excluding shipping costs for withdrawal.
In particular, Green23 will proceed free of charge to the transmission of the re-credit order relating to the cost of the goods shipped including shipping costs within 30 (thirty) days from the date on which it became aware of the customer's exercise of the right of withdrawal. This operation will be carried out through the credit card issuing institution of the credit card used for payment or by crediting the sum to the bank account indicated by the customer, and if paid on delivery, we will agree in compliance with current regulations.
OWNER has the right to reject any product returned with methods other than those specified above, as well as products for which the return costs have not been fully paid by the customer, or the methods and times indicated for the communication of the exercise of the right of withdrawal.
COMPLAINTS
For any complaint or clarification, the customer must contact the number + 39 0421 184 7267 or the e-mail address info@green23.it. The customer will be contacted for clarification within 7 (seven) working days from the request.
EXPRESS TERMINATION CLAUSE
In the event of total or partial non-payment of the purchase price of the property OWNER reserves the right to declare pursuant to and for the purposes of art. 1456 of the civil code terminated this contract by sending a written communication to the customer's electronic address.
APPLICABLE LAW AND JURISDICTION
This contract is regulated by the Italian law. The exclusive jurisdiction and venue for any legal action brought by the Purchaser under this warranty or any further legal guarantees will be the Court of Venice. In the event of OWNER's victory in any legal action, the plaintiff must reimburse OWNER for the expenses, including lawyers' fees and court costs, incurred by OWNER for its own defense.
Italian law
The website www.green23.it, adhering to Italian legislation, declares:
"Users who access this site declare that they accept that all matters relating to the use of the website www.riuni.com are governed by the current legislation of the Italian State. OWNER does not guarantee in any way that the content of the site complies with the regulations in force in other countries. Access to the site www.green23.it from places where its contents are considered illegal is expressly prohibited. Users who decide to access the site from such countries are fully aware of the legal consequences and sanctions they risk incurring and will be solely responsible for compliance with local laws. "
Privacy
Green23, creator and promoter of the activities available on the website www.green23.it, reserves the right to use personal data, voluntarily provided by Users, in compliance with current regulations (articles 13 and following of Legislative Decree 196/2003).
Users are therefore invited to periodically visit this section to update themselves on changes related to changes in current legislation.
OWNER guarantees users that the processing of personal data will be reserved for uses strictly connected and correlated to the provision of its services, to facilitate the management of the site and the fulfillment of orders.
The data voluntarily provided by Users will in no case be communicated or disclosed to third parties.
In case of payment by credit card, the fundamental information for the execution of the transaction (credit / debit card number, expiration date, security code) will be sent to the body responsible for the processing (in this case the Bank), or possibly to companies responsible for fraud control, using an encrypted protocol, without third parties being able, in any way, to have access to it. However, this information will never be viewed or stored by the OWNER.
OWNER adopts adequate security measures in order to minimize the risks of destruction or loss of data, unauthorized access or processing that is not permitted or does not comply with the collection purposes indicated in our Privacy Policy.
However, the OWNER cannot guarantee its users that the measures adopted for the security of the site and the transmission of data and information on the site are able to limit or exclude any risk of unauthorized access or loss of data by devices relevance of the user. For this reason, we suggest site users to make sure that their computer is equipped with adequate software for the protection of data transmission over the network (for example updated antivirus) and that their Internet provider has adopted suitable measures for the security of transmission. of data on the network.
OWNER informs that Users can exercise the rights referred to in Article 7 of Legislative Decree 196/2003, reported below in its essential part. Users have the right to request OWNER the following information:
1 - confirmation of the existence or not of personal data concerning him
2 - clear communication of the data and their origin
3 - the reason and purpose of their existence and their use
The request for the information listed above can be renewed with a minimum interval of 90 days, except for those cases where there is just cause: cancellation or modification of such data due to violation of the law; cancellation of those data that cannot be used for the reasons for which they were collected.
REFERENCE
Although not expressly provided for in this contract, the rules of Italian law in force apply.
Legal terms
By accessing the website www.green23.it , users undertake to accept and agree to comply with all the conditions contained in this declaration. OWNER reserves the right to ask Users who do not accept or do not intend to comply with these terms, to refrain from using the website www.riuni.com. Access to the site and related services is intended for personal use only.
Viewing the website www.green23.it provides customers with information on the products offered together with the possibility of purchasing them.
Property - Copyright & Trademark
www.green23.it and all its content is the property of Green23. The material contained in the website is protected by copyright.
Any reproduction, alteration, transmission, publication or redistribution to third parties, for commercial purposes, is strictly prohibited without the express written consent provided by the OWNER.
OWNER prohibits the use of the content or trademarks present on the site for any other purpose and purpose other than those mentioned above
COMMERCIAL POLICY:
End customer
OWNER has created and published the website www.green23.it with the aim of offering a service reserved exclusively for its Customers.
OWNER therefore invites users who are not attributable to the category of Final Consumers to refrain, both from trying to establish commercial relationships with OWNER, and from sending purchase orders for goods for sale through third parties.
In consideration of the commercial policy described above, OWNER reserves the right not to process orders for goods whose use is not intended for the Final Consumer or orders that do not comply with the commercial policies described above.